From Sleepless to Supported: A Journey to Better Health
Don, a 55-year-old union worker from the Midwest, had long struggled with poor sleep and constant fatigue. Diagnosed with obstructive sleep apnea (OSA), he faced difficulties navigating the path to proper treatment and care. Uncertain of next steps and overwhelmed by the healthcare system, Don needed guidance to find relief and restore his well-being.
How Conifer’s Personal Health Nurse (PHN) Helped
Conifer Personal Health Nurse (PHN) Megan, stepped in to provide immediate support. She helped schedule Don’s sleep study and later explained the results when Don felt unsure. When it was determined that Don required a BiPAP machine—not the more common CPAP—Megan coordinated communication between his primary care provider (PCP) and a durable medical equipment (DME) supplier. She arranged for the necessary orders, secured prior authorizations, and ensured Don received his equipment quickly.
But Megan’s support didn’t stop there.
She reconnected Don with his pulmonary provider, scheduled follow-ups, and updated them on his OSA diagnosis and BiPAP use. Knowing the impact of lifestyle on sleep, she also explored weight loss and diet support options with Don. Together, they tapped into a benefit-covered program at his onsite clinic, which provided dietary counseling, medications, and primary care.
When Megan discovered Don’s wife was paying out-of-pocket for weight loss medication through an outside provider, she stepped in to help. Megan educated her on available benefits and assisted in transitioning both of them to the onsite clinic. She even helped schedule their initial visits and coordinated care from start to finish.
Member Results
With a new sleep routine in place and support from Megan, Don experienced a major transformation:
“I have no intentions of sleeping without it,” said Don about his BiPAP. “Megan is beyond helpful. She is such an asset to me personally.”
As for his wife:
“Megan is amazing!” she shared. “So friendly, insightful, problem-solving, knowledgeable and caring.”
They’re now both saving on medications, actively working with a dietitian, and pleased with their care team.
Conclusion
Don and his wife were once lost in the maze of healthcare decisions. Today, thanks to Megan’s proactive, personalized support, they’re healthier, more informed, and financially relieved.
Conifer Health’s nurses don’t just guide members—they walk beside them, helping every step of the way.
Individualized Approach
Personal. Health. Nurse.
Help members navigate the care continuum to find the right care, in the right setting, at the right time —go beyond episodic case management or chronic disease management.
Our Personal Health Nurses engage members and optimize benefit plan utilization through collaborative care management and heightened health literacy.
Conifer Health’s Population Health Management solutions are powered by ConiferCore® technology, a proprietary platform for:
Member Advocacy
IMPROVE. HEALTH. OUTCOMES.
Care Navigation
Dedicated one-on-one collaboration and care planning with a Registered Nurse
Disease Management
Goal-based programs care for the person, not just the chronic condition
Case Management
Support members most at-risk for high-dollar or ineffective benefit utilization
Utilization Management
Maximize member access to the right care, in the right setting, at the right time