Patient Communications

The Patient Experience

“Conifer not only helps our patients get the information they need, they provide it with the onsite feel we need to complete the customer relationship loop.”

– 405-Bed Regional Medical Center Client

With each point of contact, Conifer helps your hospital improve each patient’s experience. So you make a better impression every time.

With Conifer’s friendly, highly-trained customer service representatives, your patients will always receive a direct, personal touch with every encounter they have with your hospital. By creating a better, more memorable impression, Conifer enhances the patient experience and adds to overall patient satisfaction.

24-hour, multilingual support is available for the following services:

• Physician Referral uses enhanced technology to match patient needs to physicians.
• Community Education and Outreach Scheduling provides callers with information on physician seminars, health fairs, classes and special events.
• Maternity Services answers patient questions and cross-sells all hospital-sponsored maternity classes.
• Scripting is developed with dynamic applications to better answer complex calls.
• Direct Mail Fulfillment fully coordinates and implements direct marketing programs to keep your patients informed.
• Conifer’s Online Self-Service provides added value to your patients with 24-hour Web access to Physician Finder or Event Finder services. Each online product is designed to function as a seamless element of your hospital’s existing website.