The Patient Experience
“Conifer not only helps our patients get the information they need, they provide it with the onsite feel we need to complete the customer relationship loop.”
– 405-Bed Regional Medical Center Client
With each point of contact, Conifer helps your hospital improve each patient’s experience. So you make a better impression every time.
With Conifer’s friendly, highly-trained customer service representatives, your patients will always receive a direct, personal touch with every encounter they have with your hospital. By creating a better, more memorable impression, Conifer enhances the patient experience and adds to overall patient satisfaction.
24-hour, multilingual support is available for the following services:
- Physician Referral uses enhanced technology to match patient needs to physicians.
- Community Education and Outreach Scheduling provides callers with information on physician seminars, health fairs, classes and special events.
- Maternity Services answers patient questions and cross-sells all hospital-sponsored maternity classes.
- Scripting is developed with dynamic applications to better answer complex calls.
- Direct Mail Fulfillment fully coordinates and implements direct marketing programs to keep your patients informed.
- Conifer’s Online Self-Service provides added value to your patients with 24-hour Web access to Physician Finder or Event Finder services. Each online product is designed to function as a seamless element of your hospital’s existing website.