CAPABILITIES
Turnkey HCAHPS measurement
Conifer Health’s Patient Satisfaction Surveys services include telephone interviews and/or U.S. Mail data collection for CMS-required HCAHPS questions—plus the additional questions you specify. We offer a ready-made infrastructure to handle patient data from your hospital, along with documentation of all patient-verbatim comments. Upon survey remittance, we offer reviews of QualityNet feedback reports and expert consultation on improving satisfaction and optimizing return on investment.
Real-time decision support
Data is only valuable if it’s timely and accurate enough to act on. Conifer Health provides updated satisfaction results daily in easy-to-understand formats. Findings are accessible across the entire hospital through a suite of web-based reports. You and your team can make responding to patient feedback a key part of your daily improvement efforts.
Customized surveys
We use our extensive knowledge and expertise to create customized assessments appropriate for other audiences and care settings, including the emergency department, outpatient departments, rehabilitation services and more.
Database management
Our full-service research project management includes patient/physician/employee database management; questionnaire design and administration; fast, high-quality data collection; daily updates of findings; executive summary and detailed reports.
HOW WE'RE DIFFERENT
30 years of experience
Conifer Health is a CMS-approved HCAHPS survey administrator. We have more than three decades of experience and follow guidelines set by the Council of American Survey Research Organizations.
Better data in half the time
We reach out to your patients when they’re best able to respond about their experience—three days after discharge compared to two weeks with other firms. We deliver higher quality responses and the most accurate form of satisfaction measurement.
Customized surveys for your unique needs
Our flexible approach to survey design makes it simple to customize questions for your unique situation—and make changes quickly to target new information needs. Custom data analysis lets you look at results by any segment or unit.
Emphasis on action
We deliver data you can use to make real-time decisions to improve satisfaction at the floor, unit or room level—and monitor progress daily. We interpret patients' verbatim comments and provide web-based, enterprise-wide access to findings.