For consumers, the complex healthcare system may appear to create a dividing line with providers and insurers on one side and patients and families on the other. At times when patients should be focusing on their healing, they are, instead, worried about paying their medical bills. Conifer Health’s patient advocates work on-site in hospitals, providing professional guidance and advocacy to make patients feel comfortable while helping them understand their coverage benefits and financial obligations. And through their efforts, our patient advocates help secure appropriate funding to ease the financial burden for consumers and providers. Watch the video of how one patient advocate, Jennifer Bacastow, went above and beyond her duties to obtain a patient’s signature, and in return, she received something else: a heartwarming experience that she’ll never forget.