- Patient Communications & EngagementEngaged and informed patients who partner in their care are crucial to better outcomes, enhanced satisfaction and more efficient care delivery. The need for better patient engagement is great—and yet to be fully attained throughout the industry. Healthcare reform is placing significant weight on your outcomes through reimbursement changes, penalties, fee reductions and incentives. As such, improved healthcare delivery will depend on patient engagement and the participation of patients following their hospital or provider visit.
Conifer Health’s Patient Communications and Engagement solutions can help your organization deepen its impact throughout your community and across hospital programs and services. Our understanding of the issues that hospitals face allows us to provide solutions that support the missions of more than 300 acute care hospitals, health systems and related outpatient centers, clinics and physician groups nationwide. Our expertise in customizing patient communications across your organization makes it easier for patients to access information about your facilities, services and physicians before they are admitted and after they have gone home.SERVICES & SOLUTIONSConifer Health offers a wide range of Marketing Campaign Support services. From front-end response and strategic marketing initiatives to comprehensive reporting and predictive benchmarking, we have the spectrum of resources to help you achieve your operational, financial and marketing objectives.
Conifer Health’s Physician Referral program support helps foster relationships with physicians and patients. Our customized solutions enhance physician satisfaction by making sure the right patient is connected with the right physician.
Conifer Health’s Patient Scheduling services streamline scheduling processes to meet customer expectations and improve patient satisfaction while enhancing revenue performance and the patient experience.Conifer Health’s First-Level Clinical Admission Review services eliminate delays in admission review and enable your staff to guide patients to the safest, most effective and efficient continuum of care.
Conifer Health’s Patient Outreach solutions support your hospital’s efforts to reengage patients and reduce preventable readmissions. Follow up communications extend the patient experience and encourage the right path to good health.
Conifer Health’s Patient Satisfaction Surveys solutions draw on our expertise in the acute care environment and decades of healthcare research experience to measure, track, trend and improve patient satisfaction.HOW WE'RE DIFFERENTIn-depth knowledge and unmatched experienceWith more than 100 years of collective experience and leadership in call-center operations, hospital services, healthcare marketing and healthcare information technology, Conifer Health is one of the nation’s expert providers of patient communications and engagement services. We understand the challenges healthcare organizations face and have the solutions to support marketing and communications initiatives, strategy and access.Highly trained patient and referral advisorsOur multilingual patient and referral advisors receive ongoing training and are monitored under a robust quality assurance program to achieve optimal patient satisfaction and client value.Regulatory compliance and accreditationConifer Health services are fully compliant with the Stark law, HIPAA privacy rules, and safe harbor regulations. We're a URAC-accredited provider of health utilization management and case management services, and vendor-certified for case, disease and utilization management by URAC*.
*URAC Accreditation through InforMed Medical Management Services, a Conifer Health Solutions companySophisticated marketing analytics to measure ROITo help you track return on investment, our comprehensive analytics provide you with the actionable information needed for planning and goal setting.Proven expertiseConifer Health is a CMS-approved CAHPS, HCAHPS and CG-CAHPS survey administrator, with decades of experience operating in a complex regulatory environment.Powerful communications platformOur proprietary, state-of-the-art infrastructure encompasses more than 50 different data points for targeting communications.UPCOMING EVENT
Stop by booth #1200 at IHI to help us give away $5,000 to charities focused on health, hunger, and humanity!DEC 8 - DEC 11 - Orlando, FL
Join us for this inspiring and motivating event that will unite thousands of healthcare leaders, visionaries, and front-line practitioners from around the world. It’s a unique opportunity not just to listen and learn, but to be part of changes that will impact the future of healthcare.
Patient Communications & Engagement